VoxLayer is a SaaS (or VAaaS?) platform that hosts conversational AI agents designed to live directly on your phone system. Instead of complex telco integrations, VoxLayer connects to your PBX as a standard SIP extension, allowing AI to answer calls just like a human team member.

Traditional IVRs (Interactive Voice Response) rely on rigid "press 1 for sales" menus. VoxLayer agents use natural language processing to understand intent. Customers can speak naturally, and the AI responds in real-time without the need for touch-tone menus.

No. VoxLayer is designed to be "plug-and-play" with your existing infrastructure. If your PBX supports standard SIP extensions (like Cisco, Avaya, 3CX, or Asterisk), you can add a VoxLayer agent in minutes.

VoxLayer is ideal for any business with high call volumes, including healthcare (scheduling), logistics (tracking), retail (orders), and financial services (account inquiries).

Yes. Since the AI is registered as an extension, it can place outbound calls through your PBX to handle appointment reminders, follow-ups, or automated notifications using your company's caller ID.

VoxLayer acts as a SIP User Agent. You simply create a new extension on your PBX and provide VoxLayer with the registration credentials (SIP Server, Extension/Username, and Password). Our platform then registers directly to your system.

No. Because VoxLayer initiates the registration to your PBX, it typically works through standard NAT/Firewall configurations. We also provide specific IP ranges for allowlisting to ensure a secure, stable connection. Our agents embed the WireGuard protocol for truly securing the connection if your firewall supports it.

Absolutely. You can register as many extensions as you need. Each extension can be mapped to a different AI persona, department, or language.